We must be contacted within 48 hours of an online purchase if you wish to make changes to your order. Any changes made after this time period may incur a fee as your piece may have already been started.

STASITA Jeweller has a 14 day returns policy: Any items to be returned or exchanged must be shipped/postmarked within 14 days of delivery date.

Please email us at admin@stasita.co.nz  with your delivery details
Please return the item in its original box .
Use a signature required tracked courier. Please keep your tracking number.

• All exchanges are subject to availability.

• There may be an additional charge for postage on the new item.

• Sale items can not be exchanged and are non refundable.

• STASITA Jeweller can only exchange products not worn and in original packaging.

• If you guess your ring size and it requires sizing, there will be a fee to size it.

• Bespoke purchases are non refundable.

• If the product is faulty or incorrect then the cost of return postage will be refunded to you.

• Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.

• We will repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required.

Manufacturing faults do not include:

• Chipped, cracked or broken gemstones.

• Broken chains.

• General wear and tear including rings that have bent out of shape or oxidised.

• If you would like any repairs to be made, outside of the 6 month period, we will be happy to offer you a quote to do so.